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Last updated: May 21, 2026
Subscription management in HelmXP is handled through two places: your Hub's billing section and the Stripe Customer Portal. The CEO Seat is the only role with access to billing.
Sign in to your Hub and go to {your-hub}.helmxp.com/manage/billing. You must be signed in as the CEO Seat to access this page.
The billing page shows:
Past invoices are listed on the billing page in reverse chronological order. Each invoice shows the billing date, amount, and status. Click Download PDF to download any invoice.
Invoices are also emailed to the billing contact address on the date they are issued. The billing contact defaults to your CEO Seat email address; you can change it on the billing page.
Click Update payment method on the billing page. You are taken to the Stripe Customer Portal, where you can:
HelmXP does not store card numbers. All payment data is managed by Stripe.
For ACH or invoice billing (available on Growth and Enterprise plans), contact billing@helmxp.com. ACH and invoice terms are set up manually and do not use the Stripe Customer Portal.
The billing contact is the address that receives invoices and payment failure notices. It defaults to your CEO Seat email address.
To change it:
Go to {your-hub}.helmxp.com/manage/billing.
Click Edit next to the billing contact email address. Enter the new address and click Save.
The next invoice is sent to the updated address. Past invoices remain in the billing history and can be downloaded at any time.
If a payment fails (card expired, insufficient funds, fraud hold), HelmXP retries the charge over 7 days:
During the grace period, your Hub remains fully accessible. If payment is not resolved within the grace period, access is suspended until the outstanding invoice is paid.
A payment failure email is sent to the billing contact address immediately and on each retry.